Frequently Asked Questions

Once you have placed your order, we will send you a order confirmation and GST invoice via email.

When your order is shipped we will send you another email along with the link to track your order. orders are usually shipped within 3 working days

orders are usually shipped within 3 working days.

Delivery may range from 2-7 days depending on location.

No. However multiple payment methods like UPI, Gpay, Netbanking, Credit & Debit cards etc. are available on the the checkout page.

Yes you can,

Please note: Tax will be applicable on all purchases whether GST number is added or no.

No, orders can't be cancelled.

if you need order related information please reach out to us by emailing us at support@kivasa.com

You will get your refund in same bank account,within 3 working days

products unless damaged cannot be returned / exchanged. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage. Email us at support@kivasa.com stating the reason and our team will guide you further.

You need to Reorder from our app/website. And pay just Rs.199,will dispatch new QR code to your delivery address.Within 3 Working Days.