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Refund and Shipping Policy

Refund and Shipping Policy

1. GENERAL

  • This website with the URL of www.kivasa.com, is operated by Kivasa Pvt Ltd
  • We are committed to providing Our customers with the highest quality Products and Services. However, on rare occasions, Products and Services may be found to be faulty or deficient. In such cases, We offer only return and replacement facilities in accordance with this Refund Policy.
  • You are advised to read Our Terms and Conditions along with this Policy at the following webpage: www.kivasa.com/refund policy.
  • By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
  • We offer a 7 days Replace Policy of our scanNcall product. if in case our product found damage while shipping or not working properly.
  • Please read this Policy before making a purchase or availing of any service on this Website, so that You understand Your rights as well as what You can expect from Us

2. DEFINITIONS

  • "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
  • "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
  • "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
  • "Website" - means this website with the URL: www.kivasa.com .

3. REFUNDS RULES

  • Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products and Services. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
  • Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
  • The product will be eligible for replacement only.
  • Once qualified, the refunds are applied to the original payment option.
  • Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
  • You will receive an email or SMS notification at Your email address or mobile number provided to Us.

4. SHIPPING COST

Any shipping cost for returning or replacing the products will be incurred by Us.

5. YOUR DATA

The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: www.kivasa.com/privacy-policy.

6. RESPONSE TIME

  • Replacement are normally processed within 5 Business Days after the completion of all the folrmality
  • Refunds are normally processed within 7 Business Days after checking the veracity of the refund request.
  • The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.

7. CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at support@kivasa.com , 01161364311.

8. REFUSAL OF RETURN OR REFUND REQUEST

We reserve the right to refuse or cancel any replacement request if such a request is not in compliance with this Policy or applicable laws.

You will receive an email or SMS notification at Your email address or mobile number provided to Us.

9. CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at support@kivasa.com , 01161364311.

10. REFUSAL OF RETURN OR REFUND REQUEST

We reserve the right to refuse or cancel any return request if such a request is not in compliance with this Policy or applicable laws.

11. PRODUCTS DAMAGED DURING THE TRANSIT

  • Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within 6 hours of receipt of the product.
  • We will organize to replacement the damaged product. You can contact us within 6 hours of receipt of the product.

12. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

  • If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
  • If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: support@kivasa.com , 01161364311.

CONTACT US

For any feedback, concern, or query, You may please reach out to Us on the contact details below.

Customer Care: support@kivasa.com , 011613643111